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As a Head of Retail Excellence at Toys“R”Us China headquarter office, you will be cultivating, building and guiding one of the world’s most fun and exciting brands and its operations. You will be working in a fast-paced environment with hardworking, creative and passionate colleagues who all share the belief that toys and games are key to unlocking a child’s imagination. This position will give you an opportunity to enhance cross-functional partnership and take advantage of a variety of learning and development initiatives, as well as be rewarded and recognized for valuable contributions that drive success. Toys“R”Us promotes an open-door policy that encourages employees to interact regularly with all levels of management and will motivates you to lead by example and inspire others to greatness.

MAIN RESPONSIBILITIES

1. Head of Retail Excellence will be responsible for developing the Operation Strategy and Execution Plan in order to achieve the company’s goals. The plan should include but not limited to improvement of retail productivity, optimization of operation cost and staffing, improvement on customer in-store experience, improvement on key processes, loss prevention, identification of retail innovation opportunities etc.

2. Lead the Operation Support Center team to be the main liaison between cross function teams and store operation team and ensure the execution of HQ programs

3. Lead the Operation Calendar to ensure the in-store execution of every campaign and promotion activities

4. Ensure compliance with all relevant regulations and brand standards.

5. Identify and implement cost-saving initiatives to improve operational efficiency.

6. Stay abreast of retail trends and best practices in the Chinese market.

7. Analyze operational data and translate insights into actionable strategies.

8. Contribute to the development and implementation of the overall China retail strategy.

9. Responsible for retail management system construction, establishment and optimization of process and systematic work.

10. Drive efficient store SOPs for a standard operating procedures to help the operating efficiency of the business.

11. Support the store management teams by ensuring they are fully trained and competent users on store operating systems to avoid discrepancies and risk to the business.

12. Monitor the activity in all Toys”R”Us locations and ensure that company policies and standard operating procedures are being adhered to.

13. Leading projects that focus on retail innvoations and/or operation systems to improve on operation efficiency. focused on operational systems.

*The above tasks and responsibilities are a summary of the typical functions of the job and may not be exhaustive of all possible responsibilities, tasks and duties of the Head of Retail Excellence.

POSITION REQUIREMENTS:

1. Bachelor degree or above.

2. More than 8 years operation working experience in retail industry.

3. Have good customer handling, time management, negotiations and conflict resolution skills.

4. Can use different ways/methods to motivate others and create a climate in which people want to do their best.

5. Strong leadership and people management skills.

6. Can manage/facilitate effective brainstorming.

7. Be good at bringing the creative ideas of team to market.

8. Good reading and written communication in English.