高級(jí)客戶(hù)運(yùn)營(yíng)專(zhuān)員
15000-20000元
應(yīng)屆畢業(yè)生
學(xué)歷不限



- 全勤獎(jiǎng)
- 節(jié)日福利
- 不加班
- 周末雙休
職位描述
該職位還未進(jìn)行加V認(rèn)證,請(qǐng)仔細(xì)了解后再進(jìn)行投遞!
Primary Purpose of Role
? Operations, coordination of customer ordering, shipping, billing, return/exchange as well as the out-sourced service. Control the out-sourced service and the vendor’s performance.
? Communication with Sales, distributors or end customers and cross functions to clarify customer requirement and abnormal demand, provide better service to them and enhance customer experience.
? Process automation, optimization, continuous improvement with China team and international team.
? Regularly review and manage processes/KPIs (Order-To-Invoice, Return/Exchange, customer complaints) with relevant functions Order-To-Invoice, Return/Exchange, customer complaints.
? Perform data governance, business analysis and reporting to support leaderships, peers, cross functional requirements for well understood and monitor the business operations.
? Support line supervisor to lead and drive projects for process optimization and improvement, cross functional changes and business objectives achievement.
? Process governance and compliance full fill.
Major Accountabilities
? Operational accountabilities
? Good at the practice in the SAP OTI fields; stands for the SAP key user/trainer or with the capability, to be the mentor of the SAP OTI operators;
? Facilitate customer ordering operations and monitor the SAP OTI operations on daily basis. Not limited to exchange
? Operations, coordination of customer ordering, shipping, billing, return/exchange as well as the out-sourced service. Control the out-sourced service and the vendor’s performance.
? Communication with Sales, distributors or end customers and cross functions to clarify customer requirement and abnormal demand, provide better service to them and enhance customer experience.
? Process automation, optimization, continuous improvement with China team and international team.
? Regularly review and manage processes/KPIs (Order-To-Invoice, Return/Exchange, customer complaints) with relevant functions Order-To-Invoice, Return/Exchange, customer complaints.
? Perform data governance, business analysis and reporting to support leaderships, peers, cross functional requirements for well understood and monitor the business operations.
? Support line supervisor to lead and drive projects for process optimization and improvement, cross functional changes and business objectives achievement.
? Process governance and compliance full fill.
Major Accountabilities
? Operational accountabilities
? Good at the practice in the SAP OTI fields; stands for the SAP key user/trainer or with the capability, to be the mentor of the SAP OTI operators;
? Facilitate customer ordering operations and monitor the SAP OTI operations on daily basis. Not limited to exchange
工作地點(diǎn)
地址:上海黃浦區(qū)西藏中路268號(hào)來(lái)福士辦公樓


職位發(fā)布者
曲笛HR
北京外企人力資源服務(wù)有限公司

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專(zhuān)業(yè)服務(wù)
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1000人以上
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國(guó)有企業(yè)
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北京市朝陽(yáng)區(qū)朝陽(yáng)門(mén)南大街14號(hào)
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