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崗位職責：通過電話、微信等方式為客戶提供有效的遠程解決方案，提高客戶滿意度根據(jù)服務流程，為客戶提供硬件故障診斷，推薦備件派單等支持當遇到復雜問題時，及時做升級反饋按照流程在系統(tǒng)中記錄完整信息和其他團隊成員合作，共同完成部門目標??職位要求?? 大?；蛞陨蠈W歷 積極主動的服務意識 普通話標準，良好的表達和溝通協(xié)調能力 較強的團隊意識及抗壓能力 具備良好的英語聽說能力 有計算機基礎能力優(yōu)先 ??Job Responsibilities:?? Provide effective remote solutions to customers through telephone, WeChat and other ways to improve customer satisfaction According to the service process, provided customers with hardware fault diagnosis, recommended spare parts ordering and other support Timely update feedback when complex problems are encountered Record cases in the system according to the process Cooperate with other team members to achieve department objectives ??Job RequirementsCollege degree or aboveProactive and enthusiastic service mindsetStandard Mandarin, good communication and coordination skills, Good team playerGood listening and oral English skillsBasic computer skill is preferred 職能類別：咨詢熱線/呼叫中心客服